Leveraging new capabilities such as reservations, safety factors and reallocations, you can ring-fence stock to avoid overselling. If a stock location can’t fulfil an item, OMS logic will reallocate the line to another location with stock – ensuring that the customer promise can be met.
An OMS can be seamlessly integrated with a Warehouse Management System (WMS) to facilitate distribution centre packing. In the case of Store Fulfilment, a good OMS should have an intuitive User Interface, which handles tasks such as order collection and order fulfilment efficiently. The application should be compatible with store scanning software, for ease of use by Store colleagues. The production of the shipping labels and documents required to ship orders to customers should be handled by this same application.
Through implementation of an omnichannel Call Centre Application, Customer Service Agents have full visibility to order status and information, allowing them to answer order queries with ease. The Call Centre also enables services such as order amendments, exchanges and appeasements, as well as collections booking for returns. A best of breed Call Centre Application will come complete with monitoring and alerting functionality as standard, enabling call centre agents to be made aware of (and resolve) order issues before customers are impacted
An OMS can also be seamlessly integrated with external partners, such as marketplaces or external suppliers who supply stock to be sold via a concession, consignment or vendor model. This allows you to sell your products through additional channels or to supplement your stock with that of other suppliers. This provides greater exposure for your brand and wider choice to your customer.
Payment processing and fraud checking services are handled by OMS, with configurable business rules that allow you to set these processes up to match your business model.
An OMS will produce finance feeds to your existing finance systems, ensuring all order and return data is current and correct. Last (but never least!) reporting; OMS can be integrated with your existing Business Intelligence systems, making real time reporting (both management and operational) a reality.