Rapid Deployment

For customers who are interested in a faster, more pragmatic way to unlock order management capabilities in a very short time frame, we have a number of options to get you up and running in weeks rather than months!

The current retail climate is an extremely challenging one (something which has only been compounded by the recent event of the Covid-19 outbreak) leaving retailers needing a quick turnaround in terms of time to value.  Something which was once just ‘Important’ moves in to the ‘Important and Urgent’ category.

By implementing key services quickly, it is possible to see an early return on investment which can pave the way for further development of value add services.

Rapid Deployment Options

The Sterling Store Application is installed to facilitate picking, packing (for ship from store) and collection of online orders in Store.

  • Catalogue information is sent to Sterling Store
  • Sterling Store receives orders from the incumbent OMS
  • Shipping documentation and labels are generated from the Store Application through light touch integration with a carrier system
  • Sterling Store handles customer collection (including ID verifications) and produces a customer collection slip
  • Stock and status updates are sent to the incumbent OM system

What’s next:

  • Migrate OMS to Sterling
    • Sterling is the master of stock availability for customer ordering (ATP)
    • Sourcing rules managed on Sterling
    • Order Management returns to DC through self ship
    • Integration with WMS

A basic version of Sterling OMS is installed alongside the Store Application to facilitate order management services and picking & packing of online orders from Store.

  • Sterling receives orders from the website
  • Sterling is the master of stock availability for customer ordering (ATP)
  • Sterling initiates fulfilment through basic sourcing rules at basket level
  • Store picking and packing from the Sterling Store Application
  • Shipping documentation and labels are generated from the Store Application through light touch integration with a carrier system
  • Returns through self ship to DC
  • Fulfil from 1 or more DCs  (using same WMS system)
  • Inventory supply changes to be pushed as actual values by the WMS /Store System

What’s next:

  • Intelligent sourcing
  • Payments handled in OMS
  • Transfers and consolidation
  • Payments and fraud check handled in OMS
  • Reservations, backorder functionality and safety factors
  • Returns to store, self service returns via front end and call centre returns
  • Exchanges and appeasements

Fully loaded version of Sterling Order Management.

  • Takes orders from the website plus marketplaces
  • Payment & fraud check included in OMS
  • Intelligent sourcing included as standard
  • Reservations, backorder functionality and safety factors included as standard
  • Store picking and packing from the Sterling Store Application
  • Integration with carrier management at the promising stage to surface delivery options to customers – as well as when generating Shipping Documentation and Labels
  • Includes returns to DC (self ship), returns to store, self service returns via front end & call centre returns
  • Exchanges included as standard
  • Appeasements included as standard
Store Fulfilment only
(Customer has own OMS)
Store fulfilment with ‘OMS light’ included IBM / GSOT Rapid
Payment n/a Outside of OMS Included in OMS
Fraud Check n/a Outside of OMS Included in OMS
Sourcing Rules n/a Basic Best practice intelligent sourcing
Reservations n/a Out of Scope Included at order capture
DC Picking / Packing n/a Through customer’s WMS with updates to OMS Through WMS – option to use Store application from Pack onward
Backorder functionality n/a Out of Scope Included
Store Picking / Packing Included Included Included
Customer Collection Included Included Included
Amendments n/a Cancellations only – up to ‘Released’ Amendments and cancellations up to ‘Ready to Pack’ delivery address change allowed
Drop Ship Vendor n/a Out of Scope Included
Returns n/a Through self ship to DC only Through self ship, self service, to store and through call centre
Exchanges n/a Out of Scope Like for like and size / colour variant
Reprinting of Documents n/a Out of Scope Included
Appeasements n/a Out of Scope Included
Marketplaces n/a Out of Scope Yes – through pre-built integrations
Carrier Management Light integration for label generation only Light integration for label generation only Included for both deliver options and Shipping & label generation
Message transformation n/a Out of Scope Light touch possible
Invoice document creation & Tax related calculations n/a Out of Scope Included
Finance Feeds n/a Limited to 2:

1) Sales / 2) Returns

Enhanced to include appeasements / exchanges etc
Reporting n/a Customer has own BI tool

We publish event driven updates

Customer has own BI tool

We publish event driven updates

Implementation duration 30 Days 5-7 weeks 8-12 Weeks
Cost (Euros) 140k 225k-250k 275k-375k