Beyond OMS

As well as in-depth knowledge of Order Management best practice, we have a huge amount of experience in delivering large programmes of work.  We are skilled in Enterprise Architecture across the whole e-commerce piece as well as in Programme Management & Governance.  We also offer a range of services including Hosting and Performance Optimisation – either as standalone services or to sit alongside your Implementation.

Enterprise Architecture

We have a wealth of experience delivering within complex multi system programmes of work, meaning we can provide Enterprise Architecture expertise beyond just Order Management. Below are some examples of questions which can arise within an implementation. While the answers may vary by project, these are the types of decisions we have provided guidance on:

  • Providing ease of use to users through Single Sign-On.
  • Best OMS set-up for Multiple ERPS.
  • Master of Stock systems.
  • Simplifying the customer experience around inbound shipments, customer collections, returns & exchanges.
  • Payment logistics between supplier and store.

Hosting Options

We have implemented Order Management across various platforms and are well-placed to advise on the best strategy for your solution:

On Premise

We have a wealth of experience in delivering and supporting on premise implementations – with over 70 implementations across the globe

We are fully conversant on all the latest Dev Ops methods and tools including:

  • Containerisation
  • Jenkins
  • Kubernetes

Public Cloud

We have worked on a number of OMS environments where customers have used public cloud including AWS and Google Cloud

IBM SaaS

We have more experience in delivering OMS in the IBM Cloud that any other IBM Partner, with implementations in the UK, Mainland Europe, Middle East and Americas.

Programme Management, Business Analysis and Governance

Below are some examples of areas beyond the OMS solution where we can provide help and or guidance:

  • Programme Planning
  • Best practice project methodology
  • Requirements elicitation
  • Stakeholder Management
  • Best practise tools and processes for software development

Performance Measuring and Tuning

We can work with you to understand your business and make sure your system is highly performant with a performance troubleshooting toolkit.

Omnichannel Roadmap

We work with leading retailers to help them define and plan the strategic roadmap for their omnichannel operations, ensuring they can scale, grow and adapt as business changes.