Key Differentiators & Assets
We’ve developed a number of tools within the Sterling Framework which can be implemented as complementary options to the out of the box product. We believe these can deliver value to many retailers and can be included as part of a OMS implementation, removing the need for separate product and projects
In this case, we can bring the value of our experience not only in terms the services we offer, but also through additional product capability.
Integration Audit Tool
Integration is an integral part of an OMS implementation.
The average number of integrations for an order management deployment is 50 (30 for a S-M Implementation).
Often, in a support / troubleshooting context there are contentions – did the source system send the correct data? Has something been lost or mistranslated downstream? In ‘fire and forget’ type integrations, it is not easy to trace what exactly OMS received or sent especially when the state of the order has progressed / moved on.
Our tool enables customers to easily monitor both in and outbound messages with a fully searchable UI, which proves invaluable in trouble shooting issues across multi systems. It also provides the ability to replay messages where required.
The Integration audit tool is invaluable for my team in the course of their day to day support tasks. Not only does it provide proof and timings of inbound and outbound messages, but also the full content of the message. It saves many hours of debate between system areas and the replay function is a real time saver.
We required the freedom to sell concession stock online, without the commitment of the setup, maintenance and enrichment of this data within our own product systems. The supplier portal enables us to take a regular feed of the catalogue info and stock position direct from the Concession and pass this up to the website.
Supplier OMS Portal
Many customers have agreements to sell stock from other brands or suppliers (concession / consignment / vendor model) but struggle with the management of product information for stock that does not belong to them. Our Supplier OMS Portal tool enables catalogue, inventory and PO data to be easily uploaded to the OMS, negating the need for this to be stored on a PIM or ERP system.
The tool is currently is used at several of our clients across the globe.